Problem Solving and Conflict Management Through Emotional Intelligence – Seminar
TRAINING PROGRAMME:
«PROBLEM SOLVING AND CONFLICT MANAGEMENT THROUGH EMOTIONAL INTELLIGENCE»
NICOSIA 18/11/2024 («CCCI» BUILDING)
Seminar Hours: 08:45 – 16:45
Conducting Language: English
Discussions and interventions can also be done in the Greek language.
Trainer: Ms. Amandina Vernescu
The program is addressed to: Directors, department heads in companies, administrative officers, scientific staff, and office managers who supervise staff.
Main topics to be covered:
-What is conflict?
-What are the sources of conflict?
-Difference between Emotional VS Rational responses to conflict
-Examples and tendencies of manifestation of Emotional & Rational responses at different times
-Consequences of each response and effect on team dynamics
-Thought process & behaviour process analysis
-Co-existence of contradictory characteristics in the same individual/Manifestation times and situations
-Embracing conflict as a source of transformation & growthCategorization of types of conflict & conflict behaviour styles
-Consequences of each type of Conflict?
-Conflict behaviour style influence on innovativeness in a team
-The 5 conflict management styles based on two dimensions
-Using EQ in resolving conflict & building emotional bonds
-How does Cognitive Conflict in Design Teams support the development of creative ideas?
-Dealing with barriers to creativity & conflict management – Difficult character types and handling solutions
-Problem solving – The SCAMPER Method: Substitute – Combine – Adapt – Modify – -Put to another use – Eliminate – Reverse
